Call centre

Hello. How can we help you? Please select which of the following best describes you.

Yes, if you already have an Oyster card registered online with TfL, select ‘Add Card’ and check your delivery note for your security question password.

Yes, if you already have an Oyster card registered online with TfL, if you select ‘Add Card’ and enter your Oyster card number, please check your delivery note for your security question password, then transfer the Pay As You Go balance.

We usually send tickets out by Royal Mail 'Signed for' to obtain a signature, but we can also offer a central London courier service. We will pass on these fees at the prevailing rate.

Visit the link on your company portal (if you are unsure where to find this, please contact your HR/Payroll department who should be able to help you), click on the 'New/Renew Season Ticket Application' link and complete the form. Once you have submitted your application, it will be sent to your company for approval. Once approved we will issue your ticket and send it to you.

You will need to revisit the link where you made your original application via your company portal. If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. You will be required to click into the 'manage my season ticket' tab. Once logged in please follow the simple instructions for 'I have moved job/house and wish to change my ticket'.

Photo cards are only required for National Rail Season Tickets. At the point where you apply for your Season Ticket, you will be given the option to upload a digital passport size photo. Your photo card will then be created and issued with your ticket.

Currently, Oyster cards are the only smartcards available through your company scheme. We will continue to work with the train operating companies to bring you smartcards on as many routes as possible. In the meantime we are working with train operating companies to provide a Smart Swap scheme.

Your refund entitlement is dependent on whether you hold an annual or 6 month ticket. To find out your refund amount, you will need to revisit the link where you made your original application via your company portal. If you have difficulty finding the link, then please contact your HR/Payroll department who should be able to help you. You will be required to click into the 'manage my season ticket' tab. Once logged in please follow the simple instructions for 'Refund my ticket'. The amount of refund you are due will be calcuated and shown in the link. We will then refund your company, unless our agreement with them is different or you have a signed letter on headed paper confirming we can refund you directly.

You can register your company via our online application form. Please ensure you have authorisation for us to perform a credit check on your company.

Train operating companies now offer a service where you can claim your Delay Repay vouchers as cash into your bank account by BACS or PayPal. We understand that some booking offices currently offer a voucher exchange process. For the most up to date information please visit your train operating company website.

This is dependant on a number of factors such as; the scheme you require, the size of your company and the contract being agreed. But we aim to do this as quickly and effectively as possible for you.

Please check with your HR/Payroll department in the first instance to check if it has been approved. If approved and not received, please contact the Abellio Corporate Travel team on 0345 565 1679.

We do not have a limit of how many employees can use the scheme.

To calculate your Season Ticket price please visit National Rail Enquiries and enter your journey details.

Please see the link below to apply for the Student Oystercard through TfL;
https://tfl.gov.uk/fares-and-payments/adult-discounts-and-concessions/18-student
We can issue the discounted ticket, but it needs to be loaded onto the Student Oystercard, this type of ticket cannot be loaded onto a standard Oystercard.
If you have a Student Oystercard that is valid for the full length of the Season Ticket, please apply for your Season Ticket online through the portal and advise in the notes section that you have a Student Oystercard and you can come into our office to have the discounted Season Ticket loaded onto the Student card, when the application has been approved.

You will need to revisit the link where you made your original application via your company portal. If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. You will be required to click into the 'manage my season ticket' tab. Once logged in please follow the simple instructions for 'I have moved job/house I wish to change my ticket'.

Season tickets are already heavily discounted and no further discount is available using a Railcard.

You may only get a refund on a season ticket if you surrender your season ticket at the point of when you are sick or are starting your maternity leave. This means that any requests after this date or if this ticket is used after this date, the refund will be refused. Please return your ticket to the following address, with a covering letter detailing the last date used and we will refund from that date:

Abellio Corporate Travel
Mezzanine Floor
1 Ely Place
London
EC1N 6RY 

We recommend sending by registered post as we are not liable for any loss by Royal Mail.

You will need to revisit the link where you made your original application via your company portal. If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. You will be required to click into the 'manage my season ticket' tab. Once logged in please follow the simple instructions for 'I have lost my ticket'. If you are approved for another ticket you will need to have your credit/debit card ready to pay the National Rail duplicate fee of £10 within the link. Please note, we cannot refund Oyster prepay or Contactless payments.

South Western Railway can arrange for a refund to a debit or credit card. Please email [email protected] with your past and present ticket information and request a refund for the delays you have experienced and they can refund to a debit or credit card.

Your refund entitlement is dependent on whether you hold an annual or 6 month ticket. To find out your refund amount you will need to revisit the link where you made your original application via your company portal. If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. You will be required to click into the 'manage my season ticket' tab. Once logged in please follow the simple instructions for 'Refund my ticket'. The amount of refund you are due will be calcuated and shown in the link. We will then refund your company, unless our agreement with them is different or you have a signed letter on headed paper confirming we can refund you directly.

Our portal, ACTnow has up to 2 levels of approval built in if required.

You will need to revisit the link where you made your original application via your company portal. If you are unsure where to find this, please contact your HR/Payroll department who should be able to help you. Follow the instructions on screen and click the 'replacement ticket' link to order your replacement. Once ordered, your replacement Oyster card will take up to 7 days to be reissued. If you need to travel within this time, you will need to buy a weekly ticket. Please ensure that you return your faulty Oyster card to us. You will be charged £10 if it is not received. Please note, we cannot refund Oyster prepay or Contactless payments.

Please follow the below steps to get this resolved:

  1. Log back in to the Abellio Corporate Travel portal – your HR/Payroll can help you find this
  2. Follow the onscreen instructions and click ‘Replacement ticket’– this is also called an Encode
  3. Where possible, check the details match your ticket
  4. Print the letter shown and take with the ticket to your local National Rail station where it will be replaced

If you experience difficulties, you can visit us in Central London at 20 Saint Andrew Street, London, EC4A 3AG. We will replace it for you or you can post it to us with a covering letter and we will send you a replacement ticket on return.

If your ticket has been confiscated you should have been given a receipt with details of what to do. On this receipt there will be details of who you contact.

You will need to revisit the link where you made your original application via your company portal. If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. You will be required to click into the 'manage my season ticket' tab. Once logged in please follow the simple instructions for 'My ticket has been stolen'. Before you begin, you will need to have a crime report number to hand. If you are approved for another ticket you will need to have your credit/debit card ready to pay the National Rail duplicate fee of £10 within the link. Please note, we cannot refund Oyster prepay or Contactless payments.

This may be for a few reasons. Please contact the Abellio Corporate Travel team in the first instance on 0345 565 1679 and they will help you.

You can read more about our benefits here.

If you spend over £500k per year, we will not charge for our service. If you send less than £500k per year we will charge you £500 per year. We will also pass on the fees (at the prevailing rate) for Royal Mail 'Signed for' and central London couriers.

We provide season tickets for all National Rail services, along with London Oyster cards. We have also partnered with other rail operators in larger conurbations to offer additional tickets for a small fee. We can discuss when setting up your scheme.

Once our agreement is in place, your employees can start ordering immediately.

If your question hasn’t been answered here, please contact our help desk on 0345 565 1679. If you would like to arrange a meeting or demo of our portal please email [email protected].

You and your employees will have access to our help desk, which is operational from 7am - 10pm each day of the week. In addition you will have the contact details of our Senior Team to escalate any problems.

Yes, your approved users will have access to our portal (ACTnow) to run reports.

Need information or want to contact us?


Abellio Corporate Travel
St Andrews House
Second Floor
18-20 St Andrew Street
London, EC4A 3AG
United Kingdom


0345 565 1679