Travel Safely - COVID 19 updates, what you need to know Read more

Coronavirus – what you need to know

We are in regular contact with our partners in the rail industry to understand the impact of the pandemic on their business and services to our clients.

The rail industry has been proactively communicating any changes to their services and terms and conditions, regularly sharing these with us. Our team have the most up to date advice for travelling by train.

Download our latest Back to the office brochure that you can email out to your employees

For your ease, we have collated this advice below:



Can I travel during COVID-19?

Yes, if you are travelling for legally permitted reasons or for work that can not be performed from home.

Please follow the following measures:

Wear a face covering.      To travel on public transport, you must wear a face covering.  Whilst the covering does not need to be a mask, it does need to cover your mouth and nose.  Please be aware that certain passengers are exempt from wearing face coverings including children under the age of 11 and people with breathing difficulties.  You can check exemptions here.

Maintain your distance.  Wherever possible, please keep a 2-metre distance from others at all times.  Follow one-way systems and queuing instructions from staff on trains and at stations.

Book tickets online.          Avoid buying tickets on the day at the station ticket offices and machines, you can order your tickets from your company portal, we will shortly be adding weekly, monthly and bundles of tickets to your portal.

Carry hand sanitiser and wash your hands before and after travel.  Wash your hands with soap and water for at least 20 seconds.  While you are travelling, carry and use an alcohol-based hand sanitiser.

Avoid travelling during peak hours.  Where possible, travel at less busy times, you can check the status of trains here.

Do not travel if you feel unwell.  To reduce the rate of transmission it is very important that you do not travel if you or someone you live with has symptoms of COVID-19.

What are train companies doing to make things safer?

Train companies have made a safer travel pledge to help combat the spread of COVID-19. 

Add more trains and additional carriages into timetables to make more room to help with social distancing.

Display new social distancing signs so that passengers know where to go and aid with staying 2 metres apart more easily and avoiding crowds.

Use of fogging machines on trains to distribute antibacterial mists through out carriages and ensuring trains and stations cleaning regimes are at an all-time high.

Restock soap more often on trains and at stations so it is easier for passengers to keep their hands clean.

Install face covering and hand sanitiser vending machines so that passengers can easily buy what they require.

Install hand sanitiser points at many larger stations so that passengers can protect themselves on the move.

Alert passengers to busy trains via Messenger app.  Search National Rail on the Messenger app to get started.

Deploy up to 2,500 additional staff to help passengers with their journeys.

Do I need a seat reservation?

Some of the train companies require passengers to reserve a seat for their journey to ensure social distancing can be maintained.  If you travel with one of the following, you can connect with them from this page.

LNER season ticket holders can make reservations up to 5 minutes before the train’s departure using their new   reservation tool.

Avanti West Coast season ticket holders can make a reservation by emailing them at:   [email protected]

GWR season ticket holders can make a reservation by emailing them at:   [email protected]

Cross Country season ticket holders can reserve a seat by calling them on: 03447 369 123 or via twitter @crosscountryuk


You can keep up to date with the latest information here.

UK Government

Scottish Government

Welsh Government


National Rail safer travel pledge

National Rail advice for employers

Ticket types

To reduce touch points for our clients we have introduced a new smart card which will come with your new ticket loaded onto it.  When you renew, you will be able to collect your ticket by touching on the reader on the ticket machine or gate.